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Mobile Web Applications

Hello, Thank you for choosing our software. You can use the application in 7-day full-functional trial mode. If you would like to continue using the application just purchase the life-time license for it. You can do it on our site, at: http://www.shapeservices.com/en/products/purchase.php?product=skype&platform=s60v3 All upgrades are free of charge for our users. If you have any questions, feel free to contact us. Best regards, Valeriya Molotkova SHAPE Support Team SHAPE Services www.shapeservices.com --------------------------------------------------------- Short survey: Are you satisfied with our Support Service? http://www.shapeservices.com/en/support/support.php?form=survey

Sony-Ericsson K800i

On 2008 Jun 15 By Eric Kleynhans

Phone (Sony Ericsson K800i - display that name and password incorrect

Developer response

Hello, Thank you for choosing our software. If you have problems connecting to Skype with your account, please try to use our test account: Login: shapeimskype Password: imsupport Please let us know about the results and specify the following: Are you able to connect with your account from the desktop messenger? Are you able to connect with our test account? Have you ever been able to connect to Skype using IM+ for Skype? If the answer is yes, when did the problem start? Waiting for your reply. Best regards, Valeriya Molotkova SHAPE Support Team SHAPE Services www.shapeservices.com --------------------------------------------------------- Short survey: Are you satisfied with our Support Service? http://www.shapeservices.com/en/support/support.php?form=survey

Sony-Ericsson W910i

On 2008 May 13 By fang2

connection to the server failed. please check your network coverage. full data plan(not just WAP GPRS) is required to use IM + for Skype.

Developer response

Thank you for contacting us. Please install the version of IM+ for Skype compatible with your device. The latest version is available on our web site: http://www.shapeservices.com/en/products/download.php?product=skype&deviceid=1248 or over the air on our wap site: wap.shapeservices.com Please note, that IM+ for Skype works via Internet/Web GPRS, 3G, CDMA, UMTS or WiFi connection. You will not be able to use IM+ for Skype via WAP, SMS, MMS or HTTP proxy connection. Please find a list of known settings for Sony Ericsson devices here: http://www.sonyericsson.com/spg.jsp?cc=global&lc=en&ver=4001&template=ps2&zone=ps&lm=ps2&supptemplate=ps1_1_1 Please let us know about the results. Looking forward for any news from you! Best regards, Alexandra Lyubchenko SHAPE Support Team SHAPE Services www.shapeservices.com --------------------------------------------------------- Short survey: Are you satisfied with our Support Service? http://www.shapeservices.com/en/support/support.php?form=survey

BlackBerry 8700

On 2008 Apr 19 By Carlos Ratti

the phone switch on and off continuosly i can´t do nothing probably i load the imfor skype code 27997 and for my phone corresponding code 17448 there is anything to do for save my phone thanks in advance

Developer response

Hello, Thank you for choosing our software. Please open IM+ for Skype, go to Settings / Connection and press "Start Autoconfig". Restart IM+ for Skype and wait until autoconfigurator finishes. If autoconfiguration is unsuccessful, please send us your new log from Support / Send request. Please inform us about the results. Hope to hear from you soon. Best regards, Valeriya Molotkova SHAPE Support Team SHAPE Services www.shapeservices.com --------------------------------------------------------- Short survey: Are you satisfied with our Support Service? http://www.shapeservices.com/en/support/support.php?form=survey

BlackBerry 8310

On 2008 Apr 9 By Ahmed Qatatsheh

Hello: I installed the program in trial mode, and when I got a call, I could not click on phone handle icon to receive the call? is this normal? Please advise, as I can not buy a license if the system does not work on a trial basis Very Kind Reagrds Ahmed

Developer response

Hello, Sorry for the inconvenience. Please describe the problem with the application in more detail. Please specify, what action do you perform? After which step does the problem arise? What error message do you receive? Problems with making a call can arise, if you have entered your call back number incorrectly. Please check your own phone number you have e?????? as a call back number. Make sure that correct country is selected. After it your phone number must be entered without "00" or "+". Please make sure that you have entered phone number of your contact in international format including country, state and city codes or mobile provider code, if you call mobile number. Make sure, that you have an active Skype Credit. It's necessary for any voice communication with our software. You can buy Skype Credit here: http://www.skype.de/intl/en/products/ Waiting for your reply! Best regards, Alexandra Lyubchenko SHAPE Support Team SHAPE Services www.shapeservices.com --------------------------------------------------------- Short survey: Are you satisfied with our Support Service? http://www.shapeservices.com/en/support/support.php?form=survey

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